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SME Diagnostic Assessment - SUS-AFRIC
SME Business
Assessment 04

EGGS Assessment

A comprehensive "health check" for Small and Medium Enterprises. Designed to identify the specific bottlenecks that prevent a small business from scaling into a large, formalized company.

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Assessment Pillars

Three interconnected dimensions — product viability, operational challenges, and support needs.

Product Market Fit
01
Pillar One

Product-Market Fit

Challenges the business owner to prove that their product solves a real problem for a large enough population, with evidence of market research and a unique selling proposition.

  • Evidence of market research
  • Unique selling proposition
  • Customer acquisition strategy
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Operations
02
Pillar Two

Operational Pain Points

Asks the owner to rate their biggest hurdles — lack of customers, high operating costs, lack of competent staff, or absence of digital systems to track sales and inventory.

  • Marketing effectiveness
  • Cost management and budgeting
  • Digital systems adoption
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Transformation
03
Pillar Three

Transformation & Support Needs

Creates a priority list for growth — identifying exactly where the business needs help, whether that is business re-modelling, staff training, or capital investment.

  • Business re-modelling needs
  • Staff training priorities
  • Capital investment requirements
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11 Comprehensive Business Categories

Our assessment framework evaluates your business across 11 critical dimensions, each containing multiple targeted questions. Get a holistic view of your enterprise's strengths and opportunities for improvement across every aspect of operations, strategy, and sustainability.

01

Problem Identification & Market Need

Assess whether your business addresses a genuine market problem, evaluate the size and willingness of your target population to pay... Assess whether your business addresses a genuine market problem, evaluate the size and willingness of your target population to pay, and understand your competitive landscape.

02

Business Positioning & Target Market

Evaluate your market positioning strategy (B2C, B2B, B2G, B2N), assess your competitive advantages, and review the effectiveness... Evaluate your market positioning strategy (B2C, B2B, B2G, B2N), assess your competitive advantages, and review the effectiveness of your partnerships and collaborations.

03

Product & Service Development

Review your product-market fit, assess customer satisfaction and feedback mechanisms, evaluate product uniqueness... Review your product-market fit, assess customer satisfaction and feedback mechanisms, evaluate product uniqueness, and measure the quality of research conducted before launch.

04

Human Resource & Staffing

Analyze your organizational structure, evaluate competencies across key roles (finance, marketing, operations, HR)... Analyze your organizational structure, evaluate competencies across key roles (finance, marketing, operations, HR), and assess whether you have the right team to execute your business strategy.

05

Marketing Channels & Engagement

Review the diversity and effectiveness of your marketing channels including digital platforms (social media, e-commerce, email)... Review the diversity and effectiveness of your marketing channels including digital platforms (social media, e-commerce, email), traditional media (TV, radio, billboards), and direct sales approaches.

06

Marketing Strategy & Practice

Evaluate your marketing budget allocation, assess documented strategies and targeting plans, review promotional materials... Evaluate your marketing budget allocation, assess documented strategies and targeting plans, review promotional materials and branding, and measure the effectiveness of your customer feedback systems.

07

Business Systems

Assess the maturity of your operational systems including financial management, HR systems, sales tracking, operations... Assess the maturity of your operational systems including financial management, HR systems, sales tracking, operations and logistics, procurement processes, and customer relationship management (CRM).

08

Record Keeping & Planning

Evaluate your documentation practices including business plans, financial statements, budgeting processes, profit and loss tracking... Evaluate your documentation practices including business plans, financial statements, budgeting processes, profit and loss tracking, inventory management, and financial forecasting capabilities.

09

Assets & Equipment

Review your physical infrastructure including premises ownership, production equipment adequacy, operational tools... Review your physical infrastructure including premises ownership, production equipment adequacy, operational tools and resources, and logistics capabilities to support business growth.

10

Financial Health & Performance

Analyze your ability to cover operational costs, evaluate profitability after tax, assess break-even points... Analyze your ability to cover operational costs, evaluate profitability after tax, assess break-even points, and review the balance between fixed and variable costs to ensure sustainable operations.

11

Business Sustainability & Continuity

Measure long-term viability through client retention, financial reserves, statutory compliance, necessary certifications... Measure long-term viability through client retention, financial reserves, statutory compliance, necessary certifications, expansion readiness, and governance structure strength for sustainable growth.

Diagnose Your Business Health

Take the SME Diagnostic and get a clear picture of what's holding your business back — plus a prioritized action plan for scaling.

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